Refund Policy

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We stand by our warranty and aim to ensure you are comfortable with your purchase of used auto parts. If you are not satisfied with your purchase, please review our refund guidelines below.

Refund Eligibility

• Inspection & Condition: When an item is returned, it will be checked. Refunds are granted only after the returned item is inspected and verified.
• Original Item Required: Refunds will not be issued for items that are not the original part delivered. Parts are uniquely identified by their specific markings.
• Return Condition: Parts must be in the same condition as when they were shipped (excluding items damaged during shipping, which must be confirmed by a Public Auto Store Parts Specialist).
• Modified Items: Parts that have been modified or removed to test will not be eligible for a refund.
• Reporting Timeline: In the case of a broken or defective part, you must contact our customer care department within 24 to 48 hours of receipt.

Processing Your Refund

Once a return is approved, we will gladly provide a full refund of the purchase price in its original form or issue a replacement part. Credit requests are forwarded to our accounting department immediately following successful verification.

Please remember: Do not send any part back before receiving an RMA (Return Merchandise Authorization). You must provide a return tracking number once the item is shipped, and items must be returned within 7 business days of receiving your RMA.

Deductions, Fees, & Cancellations

• Order Cancellations: If a customer cancels an order and does not wish to receive a replacement part, Public Auto Store reserves the right to impose a 25% restocking fee and defer original shipping costs from the refund.
• Refused Shipments: If a customer refuses to accept a package or fails to respond to communications from the shipping company or Public Auto Store, the customer is responsible for a 25% restocking fee and all two-way shipping costs.

Important Disclaimers