Warranty Policy

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Public Auto Store focuses our warranty on damaged parts or items sent in error, covering the parts exclusively. Please note that we do not cover any labor costs for any items sold.

Warranty Resolution

In the event of a damaged part, our company endeavors to replace it. If no replacement is available, a full refund will be offered. We stand by our warranty and aim to ensure you are comfortable with your purchase of used auto parts.

Cancellations & Returns

Public Auto Store reserves the right to impose a 25% restocking fee and defer original shipping costs for refunds in the following scenarios:

• Customers canceling orders without wanting a replacement.
• Customers ordering the wrong part and wishing to return it.
• Customers deciding to cancel an order after it has been placed.

Engine Warranty Requirements

To ensure your engine warranty remains valid, you must strictly follow these installation and maintenance guidelines:

1. Seals & Belts: Replace the timing belt and all external seals (including crank seals, cam seals, and gaskets).
2. Accessories: Transfer all accessories from your old engine to the new unit.
3. Cooling System: Install a new water pump. Check the cooling system for leaks and install a new thermostat. Use a 50/50 mix of antifreeze.
4. Intake: Clean the intake thoroughly and inspect the interior for any loose nuts or bolts.
5. Oil Maintenance: Change the oil and filter before starting the engine, and maintain this schedule every 3,000–5,000 miles thereafter.

Coverage: Internal parts such as the block, pistons, and valves are covered. The engine must operate without knocking, excessive smoking, or high oil consumption. Failure to follow these guidelines, such as using incorrect fluids or improper installation, will void your warranty.

Exclusions & Claims

How to Claim: To initiate a warranty claim, customers must submit installation and diagnostic reports, along with any applicable photos and videos of the defect.