Return Policy

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General Return Guidelines

• Public Auto Store does not cover any labor costs for any items sold.
• Items that have been modified or removed to test will not be accepted for return.
• Returns must be the original item delivered. Parts are uniquely identified by specific markings; items returned that do not match the original part will not be accepted.
• Items must be returned in the same condition as when they were shipped, excluding items damaged during shipping (which must be verified by a Parts Specialist at Public Auto Store).

Reporting Issues & RMA Process

• All issues must be reported in writing via mail, email, or FAX to determine if there is an issue with the specific piece of equipment.
• In the case of a broken or defective part, you must contact our customer care department within 24 to 48 hours of receiving the package, or refuse the package from the shipper upon arrival.
• Do not send any part back before you have received an RMA (Return Merchandise Authorization).
• Once an RMA is issued, the part must be returned within 7 business days.
• The customer must provide a return tracking number to Public Auto Store once the item has been shipped back.
• Items returned must be delivered to the specific address provided in the RMA instructions at the customer's expense.

Refunds & Replacements

Once the returned item is received, we will inspect and verify its condition. Upon approval, we will gladly provide a full refund of the purchase price in its original form or issue a replacement part. Credit requests are submitted to our accounting department immediately following successful verification.

Refusals & Order Cancellations

• Refused Shipments: If a customer refuses to accept a package or fails to respond to communications from the shipping company or Public Auto Store, the customer is responsible for a 25% restocking fee and all two-way shipping costs. Public Auto Store is not responsible for these charges.
• Cancellations: If a customer cancels an order and does not wish to receive a replacement part, Public Auto Store reserves the right to impose a 25% restocking fee and defer original shipping costs from the refund.